1Order Summary & Equipment Checklist
The specific equipment, rental period, and fees for your reservation are itemized on your booking request and confirmation. Every order covers some combination of the following:
- Reusable heavy-duty totes (quantity per your selected package)
- 4-wheel rolling dollies (quantity per your selected package)
- Optional consumables: packing tape, room labels, and security zip seals
Your standard rental is a 2-week period with free drop-off and pickup inside our service area.
2Terms & Conditions
A. Rental Period, Access & Returns
- Accessibility: All totes must be completely emptied, wiped free of personal trash and debris, and stacked neatly in an easily accessible ground-floor location (e.g., garage, porch, or entryway) prior to the scheduled pickup time.
- Rental Extensions: Requests to extend the rental period must be submitted at least 24 hours prior to the scheduled pickup date. Extensions are subject to inventory availability and are billed at $25.00 per additional week.
- Trip / Rescheduling Fee: If equipment is not accessible or ready for pickup at the agreed-upon window, a $25.00 rescheduling fee will apply, and standard daily rental rates will continue until the equipment is retrieved.
B. Care, Sanitization & Weight Limits
- Pre-Existing Condition: Customer agrees that equipment was delivered in clean, sanitized, and fully functional condition. Any pre-existing damage must be reported to Tote-ally Unboxed LLC within four (4) hours of delivery.
- Maximum Weight Limits: Customer agrees not to exceed 75 lbs per plastic tote and 300 lbs per rolling dolly.
- Prohibited Items: Customer shall NOT store or transport hazardous materials, liquids, chemicals, paint, flammables, fireworks, or perishable food items inside the totes.
- Weather Protection: Totes must not be stored outdoors exposed to prolonged rain, direct elements, or extreme weather without cover.
C. Lost, Damaged, or Unreturned Equipment — Fee Schedule
Customer agrees to return all equipment in the same condition as received, normal wear and tear excepted. In the event of lost, stolen, destroyed, or heavily damaged equipment, Customer authorizes Tote-ally Unboxed LLC to charge the payment card on file according to the following replacement fee schedule:
| Item / category | Fee |
|---|---|
| Unreturned or destroyed plastic tote | $20.00 per tote |
| Unreturned or destroyed rolling dolly | $45.00 per dolly |
| Excessive cleaning fee (severe mud, paint, oil, adhesive residue, or chemical odors) | $10.00 per tote |
| Specialty accessories / locks | Actual replacement value |
D. Limitation of Liability & Content Protection
- Personal Injury & Property Damage: Tote-ally Unboxed LLC is not liable for any personal injuries, back strains, physical injuries, or property damage occurring during the packing, lifting, rolling, or transportation of equipment by the Customer, third parties, or hired movers.
- Content Protection: While heavy-duty plastic totes provide superior water resistance and structural protection compared to cardboard, Tote-ally Unboxed LLC does not guarantee against drop damage, moisture penetration, or improper stacking. Customer assumes full responsibility for securing items packed inside.
E. Payment Authorization & Credit Card Hold
By acknowledging this agreement during online booking, Customer authorizes Tote-ally Unboxed LLC to retain their payment card details on file and charge it for all agreed rental fees, extension fees, trip fees, and replacement fees for lost or damaged inventory in accordance with this agreement.
3Acknowledgment & Authorization
By checking the acknowledgment box on the booking form, Customer confirms they have read, understood, and agreed to all terms, conditions, and replacement schedules set forth in this Customer Rental Agreement — including that their card on file may be charged if totes and equipment are not returned clean and in the same condition they were provided, or for any lost or damaged items.